FAQs

Hours of operation?

Monday to Friday 8:30 am to 5:30 pm, Saturday 8:30 am to 1:00 pm. Closed on Sundays and public holidays.

How many doctors are on staff?

5 full time doctors, 4 visiting doctors, 4 Dentist and 1 Audiologist.

What medical insurances do you accept?

We accept Aetna, Atlantic Medical, BAF Insurance, Bahama Health, Cigna, Colina Insurance, GeoBlue Insurance, Generali Worldwide, HTH Insurance, First Care, and International Medical Group (IMG).

Do you accept credit cards?

We accept Visa/Master Credit/Debit card, and American Express.

Are cheques accepted?

LMC accepts corporate and personal checks.

Does Lucayan Medical Centre accept business purchase orders (PO)?

Approval must first be given by the Accounts Dept. before any PO is accepted.

Are you a twenty-four hour service care clinic?

No. The hours of operation are Monday to Friday 8:30 am to 5:30 pm, Saturday 8:30 am to 1:00 pm.

Do you provide after hour care to patients?

The clinic does not provide after hours care, but arrangements can be made through your attending physician.

Do you perform Cat Scans & MRI Scans?

Yes, CAT scans performed using Philips 16 slice scanner, and MRI scans performed using Philip 1.5 Tesla scanner

Do I need to make appointments for lab & x-ray services?

Generally, tests require a physician’s requisition and some tests will require appointments.  Kindly contact relevant department.

Do I need to fast before my blood tests?

No fasting is necessary unless your doctor has ordered a Fasting Glucose, Fasting Lipid Panel, Fasting Metabolic Panel, Fasting Cholesterol, HDL, or Triglycerides.

How long should I fast?

Nothing to eat or drink for 8 hours, except water.

What is the turnaround time for receiving results?

Turnaround time for routine lab tests is one working day. Should you require additional information please call the lab.

Can the Lab help me interpret my results?

It is advised that all questions related to your tests be addressed to your physician who will interpret your results in conjunction with the information about your medical history, physical examination and other tests and provide you with medical advice, diagnosis and treatment.

Does an x-ray procedure hurt?

No it does not. X-ray is a form of energy on the electromagnetic spectrum that cannot be felt.. The radiation dose used in x-rays for diagnostic purposes is very low.

Am I able to eat before an x-ray exam?

Routine x-rays (e.g. chest, hand, leg, abdomen, skull and spine) do not require that you be placed on a special diet prior to having the x-ray done. However, contrast procedures along with some ultrasound procedures do require fasting along with other dietary preparations. Please call the x-ray department for more information.

What is a Mammogram?

Mammogram is a x-ray exam that is designed to examine the breast in both females and males.

Do all imaging procedures use radiation (x-ray)?

No, not all do. In the X-ray (Radiology) department, there are different imaging modalities, some of which use radiation, e.g. routine x-rays, fluoroscopy procedures, and IVP. There are others that use ultrasound waves, e.g. ultrasound procedures, and magnetism, e.g. M.R.I., to produce different images of the body.

Why do drugs cost so much?

The cost of finding new natural sources of drugs is high as many sources have been exhausted and researchers have to go to extreme measures to find alternatives. Secondly, research and development procedures have increased, and the amount of money drug manufacturers spend on finding cures for the devastating diseases that exist today has escalated.

What is the difference between a brand name and generic drug?

A brand name drug has a patent, which lasts 15 years. This prevents anyone else from marketing the product until the patent expires. Once the patent expires, any company who is approved by the FDA can begin to market the product as a generic drug. The active ingredients in these medications are exactly the same as their brand name counterpart, although the inactive ingredients and fillers do not have to be the same. If you have a question or concern about whether to use a particular generic, contact your doctor.

Why do I need to give the reason for my visit when using my medical insurance?

A diagnosis or reason for the visit is a requirement of the insurance carrier for validation of the claim.

Why is verification of my insurance important?

Verification is important because we need to verify that the policy holder is up to date with their insurance and to receive correct information for payment.

Why is a payment still necessary after coverage of 100% has been given by the insurance carrier?

All insurances have a Usual and Customary scale that they follow as to payment in full of tests. This scale does not always coincide with the cost of the test to be performed by the clinic or doctor.

Why is the patient/insured responsible for balances not paid by the insurance carrier?

All insurances have a maximum or Usual and Customary and states the patient is responsible for payment of all balances.

What is the cost to see a doctor?

The charge for a doctor’s visit varies depending on the specialty and the reason for the visit. Please call for more information.